2 of every 5 riders who left UTA during pandemic say they likely never will return

Utah Transit Authority ridership recently has been down 57% compared to pre-COVID-19 levels. Worse, two of every five (41%) of those lost customers say it is unlikely they will ever return, even after the pandemic.UTA found that in a survey of current and former riders that it conducted in October. Preliminary findings were reported to the UTA Board on Wednesday.UTA Executive Director Carolyn Gonot said the survey was designed to “help us figure out what we need to do to have people feel c