State probing 911 system failure earlier this month

An ambulance pulls up to Grace Cottage Hospital in Windham County. Photo by Jacki Brown
Vermont officials are investigating a 45-minute outage of the state’s 911 system earlier this month, which led to nearly a dozen failed emergency calls.
The outage on March 19 was caused by human error while crews from Consolidated Communications were working on the public switch telephone network, a system that carries phone traffic, according to Barb Neal, executive director of Vermont’s E-911 B