Kinney Drugs pulls back AI tool after customer complaints

Kinney Drugs inEssex Junction on Tuesday, July 21, 2026. Photo by Glenn Russell/VTDiggerWhen Kathy Callaghan called her local pharmacy for a prescription refill last Wednesday, she expected to hear the usual AI voice that had attempted to assist her for the last three months. Instead, a pharmacist picked up. “We were thrilled,” she said, describing her and her partner Dave Bellini’s reaction to the voice. The call came as the pharmacy, Kinney Drugs, recently pul