An upgrade shouldn’t cost you your lifeline

Dear Editor,I want to raise a serious problem that isn’t getting the attention it deserves: phone companies abandoning landlines and their failure to warn you that your landline will be lost when you change your service level.We have no cellphone coverage where we are. When my husband opted to upgrade to a higher-speed internet account, I only discovered that our landline was cut afterward, when the phone didn’t work. It was not because of a power outage: It was a failure in the int