Airline customer-service agents report abusive customers

DALLAS (AP) — Airline customer-service agents say they often get verbal threats from passengers, and sometimes they turn into physical confrontations.
The agents say alcohol, airline fees and long lines can anger passengers.
The Government Accountability Office reported Tuesday that more than half the 104 agents it surveyed reported threats or other harmful action by customers in the past year. About 10% say they were physically assaulted.
The congressional investigative agency says compre