Call Kurtis: Lawmaker Plans to Tackle Service Cancellation Frustration

SACRAMENTO (CBS13) – Comcast said it was embarrassed in 2014 after a tech savvy customer released a clip of his frustrating call with Comcast where a snarky representative just didn’t seem to want to let him cancel service in the long exchange.
“Why don’t you want those services?” the representative was heard asking Ryan Block.
Block answered, “because I’m not interested in your services any longer.”
The rep presses back, “Okay, so you’