New Unemployment Benefits System Leaves Thousands Frustrated While State Leader Chalks Up Issues To ‘Growing Pains’

HARRISBURG (KDKA) – A week after the state implemented a new computer system for unemployment benefits, state officials hail its success. But users of the new system still say they cannot get through to file their claims.
“It’s a joke” or “you cannot get through on the phone” are among the many complaints that KDKA has received about the new unemployment compensation computer system.
On Wednesday morning, Acting Labor and Industry Secretary Jennifer Berrier ac