Average Person Placed On Hold Gets Fed Up Within 9 Minutes, Study Says

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CBS Local — A survey published by Jive Communications polled 2,000 people to study how American consumers deal with waiting for service.According to the results, the average 18- to 35-year-old will stay on the phone on hold for up to 11 minutes before getting frustrated with customer service. That’s three minutes longer than the average person over the age of 55.
Millennials were also found to be the most patient group when it came to waiting f