OUR FORGOTTEN BOROUGH | Who you gonna call with NYCHA problems? The Ombudsperson Call Center!

The Ombudsperson Call Center (OCC) is an important source of oversight for NYCHA, addressing mold and water leaks in every borough. The problem is that few people know it exists. The position was created out of the landmark 2013 class action lawsuit, "Baez v. New York City Housing Authority."In that case, residents of the Bronx’s Melrose and Webster Houses were among the defendants who alleged that NYCHA knew about the hazards of mold and water leaks in buildings, especially for asthm