New subscription renewal puzzles some Proctors customers

SCHENECTADY — A new practice by Proctors that automatically renews season subscriptions for existing customers — before they know what shows they'll be buying tickets for — has confused some customers and incensed others.Subscribers have until the end of the day Tuesday to opt out of the auto-renewal, according to an email from Proctors that says each customer's credit card on file with the box office will be charged on Wednesday.