DMV ends remote check-in, but is it to blame for long waits?

The Nevada Department of Motor Vehicles rolled out its online check-in system last September to much fanfare, with slick ads and the tagline, “Some call it revolutionary. We just call it Dash Pass.” Less than a year after implementing a four-year, $520,000 contract and promising to “liberate customers from waiting in line,” the DMV removed the ads and shut down Dash Pass’ marquee feature at five busy Reno and Las Vegas offices — the ability to check in from home by smartphone and co