Is there a coming wave of kindness at work?

Is there a new wave of kindness in the workplace? How are some women and men defining or redefining their role? You might find the answer in customer interactions.
On a recent return trip to Chicago from Houston, I overheard a Southwest Airlines flight attendant tell an older passenger who thanked her for help, “It isn’t because of my job. It’s because when I see someone who needs help, I think of my mother (and how I’d react to her).”
Detroit blogger Aimee Tiemann