A call that needs an answer

Dear Readers:Today’s Sound Off is about the loss of “the human touch.” Heloise Dear Heloise:I’m tired of hearing ‘Press 1 for English, press 2 for ... .’ I want to talk to a person. I called my bank recently and got a recording with options, none of which can answer my questions. I had to call the water department, and not one of the recorded messages could steer me in the right direction. Some companies have done away with customer service departments. We&rsq