Kokua Line: Why can’t online test for driver’s permit verify ID?

Question: Regarding the new online test to get a driver’s permit (808ne.ws/4fv1GuY), my grandson had the correct computer to take the test but it couldn’t verify him so he will have to go to the DMV to take it anyway. I wish we had known this could happen so he could have made an appointment and not wasted time trying over and over.