How Small Teams Are Building Reliable AI Workflows

A four-person property management company in Denver automated their maintenance request intake using an AI phone system, expecting it to save their office manager a few hours a week. It did, for about six weeks, until a tenant called about a gas smell and the agent filed it as a routine maintenance ticket instead of flagging it for immediate escalation. Nobody had told the system that certain keywords needed to bypass the normal queue entirely. The office manager caught it an hour later scrollin