Greensboro’s Civic Tech Push Won’t Fix What’s Actually Broken

Greensboro has leaned hard into the idea that better digital tools mean better government. Online permit portals, community dashboards, and texting services, the Triad’s largest city has embraced the smart-city playbook with genuine enthusiasm. The problem is that the playbook doesn’t address the actual source of residents’ frustration.The gap between a slick interface and real accountability is wide. Technology can streamline how information moves, but it can’t restructu