Wait times at DSS call center criticized

HARTFORD — Advocates for people who rely on the Connecticut Department of Social Services say lengthy delays at the agency’s call center must be addressed.
In a letter sent this week to DSS Commissioner Rodrick Bremby, the group calls it “wholly unacceptable” that the average wait time is between 96 and 107 minutes. The letter notes how the ImpaCT system was fully implemented ten months ago and wait times “are now worse than they have ever been.”
The advocates