JetBlue refuses to apologize for removing family of five from flight

A New York mother of three says her family was removed from a JetBlue flight from Florida because her one-year-old kicked another passenger's seat.Despite the threat of a social media backlash, JetBlue has publicly denounced the family's claims.For an industry subject to the highest degrees of public scrutiny, the message being sent is clear – that the customer is not always right, reports CBS News correspondent Kris Van Cleave. Mandy Ifrah's cell phone was recording when a ground agent in