Washing machine need repair? They had to call the ‘cable guy’

LACKAWANNA, N.Y. (WIVB) – In early November last year, Samsung notified the U.S. Consumer Product Safety Commission, it was recalling 2.8 million of the company’s top loading washing machines, due to reports of the top flying off and in some cases causing injuries.
Steve and Cindy Bigaj contacted Samsung to get their new top loader fixed, but found out—much to their surprise—the repairs would not be performed by Samsung, the retailer who sold the washer to them, or even