Rural Metro responds to long wait times, suggests change

BUFFALO, N.Y. (WIVB) — Rural Metro says change is coming, after a burn victim had to wait nearly 20 minutes for an ambulance to take him to the hospital.
But will that incident, a fire Tuesday afternoon on Kail Street, and a new administration, be enough to sway the private ambulance company to action?
During peak times, when emergency call volume is at its greatest, there are between 10 and 20 Rural Metro ambulances on the streets of the city of Buffalo. That’s a number defined by t