One question could save thousands at the ER

GRAND RAPIDS, Mich. (WOOD) — December 2012 was hardly a time to celebrate the holidays for Richard and Helen Bellows.
Right before Christmas, Richard Bellows fell going up the stairs. The next day, Helen called an ambulance when her husband couldn’t get out of bed. The next few days in the hospital would be a whirlwind of confusion, concern and unexpected expenses for the couple.
Richard had five broken ribs and a punctured lung, which collapsed. He spent nearly three days in the hos