Northwest Bank ironing out wrinkles in conversion of First Niagara branches

BUFFALO, N.Y. (WIVB) – When KeyCorp agreed to a $4 billion takeover of First Niagara Financial Group, 18 First Niagara Bank branches were sold to Northwest Bank, and those branches were converted to Northwest over the weekend, but it was not without challenges.
Northwest Bank officials concede when you are trying to convert 95,000 customers all at once, there are going to be bumps in the road, and there were many. As of Tuesday afternoon, the newly converted Northwest branches were packed