Cell phones present challenge for 911 dispatchers

 
BUFFALO, N.Y. (WIVB) — Every time someone uses a cell phone to call 911, it’s directed to the Erie County Public Safety building downtown. It’s been that way for years. But it presents some unique challenges for dispatchers.
The biggest challenge, officials say, is pinpointing your location, especially if you’re unable to provide it.
Traditional landlines automatically provide your name and exact address to dispatchers. Cell phones, which use GPS technology, don&rs