Booking a vacation? Avoid scams with tips from a local travel agent

BUFFALO, N.Y. (WIVB) — Kathie Heftka has booked vacations at Pieper Travel for the past 45 years.
“The early bird gets the worm. They get the best price, the best rooms,” said Kathie Heftka, Pieper Travel President.
A lot of people turn to the internet to book trips themselves, but in many cases packages that look like good deals on the surface aren’t really as good as they seem. In 2016 thousands of people reported not getting what their travel package said they would to