A wheelchair and their trip turns into the bus ride from hell

TONAWANDA, N.Y. (WIVB) – As John Glosser and his fiancée Jennifer Ferguson tell the story, when they took a bus trip to Pennsylvania to visit family, they were practically on their own with her wheelchair.
The couple rode four different buses from Buffalo to Harrisburg and back, and every one of the buses had wheelchair lifts, but only one of the four had a lift that worked, leading to a frustrating, humiliating bus trip from hell.
Ferguson has been battling multiple sclerosis since