TxDOT: Toll system working ‘correctly’ despite hundreds of complaints

AUSTIN (KXAN) Despite hundreds of Central Texas drivers frustrated with the TxTag toll road billing system and customer service, the state agency in charge says the system, for the most part, is working “correctly.”
Following KXAN’s investigation into TxTag’s customer service practices and the 2.2. million accounts sent to collections this year, we asked viewers to send us their bills. We shared those bills with the Texas Department of Transportation on Nov. 2.
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