State can’t help with most unpaid insurance claims

AUSTIN (KXAN) -- The Texas Department of Insurance claims it can help resolve complaints against insurance companies and boasts of helping Texas consumers get millions of dollars in unpaid claims every year. However, a KXAN Investigation finds that only happens in certain situations and most of the time the state has no power to do anything at all, leaving you—the consumer—without much recourse.
In the spring of 2013, a storm swept through pummeling hail down on Carol