Latest TxTag contractor penalized millions, but driver complaints persist

AUSTIN (KXAN) — Auto-payment issues, double billing, incorrect statements and customer service runaround — those are just some of the complaints KXAN has received, by the hundreds, from Texas Department of Transportation toll road and TxTag users.KXAN has uncovered TxDOT toll system problems for nearly a decade. During that time, the state agency has repeatedly vowed improvement.In this latest investigative effort, KXAN dedicated more than two dozen journalists to hold TxDOT official