Hundreds get refunds on too-high Austin Water bills

AUSTIN (KXAN) — Austin Water customers could get 100 percent refunds on unexplained water bill overages if a new amendment passes Austin City Council. Since the refund program was implemented last year, 581 customers have had a total of $150,000 refunded under the current high water bill adjustment program, which can pay back about 70 percent of overage charges.
Council Member Ellen Troxclair introduced the program in 2016 after receiving numerous complaints from constituents about un