Customers question how often their Austin water meters were checked

AUSTIN (KXAN) — One day after Austin Energy apologized for an error in their meter readings, Austinites are expressing distrust in the billing system and in the consistency of meter readings on their property.
Wednesday, Austin Energy made a public apology for the problem which resulted in under-billing for customers in September of 2017 and over-billing in August of 2017. In total, the city of Austin expects to credit $138,000 back to citizens. There are more than 7,000 residents along 13