CTRMA approves new contractor for toll bills, collections process

AUSTIN (KXAN) — The Central Texas Regional Mobility Authority board voted on Wednesday to replace its current collections contract with a more affordable option that will require the new contractor to formally track customer service call wait and handle times.
CTRMA’s current contract that allows Municipal Services Bureau to handle payment and customer service for toll roads, like U.S. 290 and 183A, ended in January but was renewed for an additional nine months in order to transition