Complaints, confusion over 311 requests marked as closed but not fixed

AUSTIN (KXAN) — Several people have reached out to KXAN with concerns surrounding the Austin 311 app. Specifically, complaints being marked “closed” even if the problem hasn’t been fixed.
Living in Austin, Katie Patton says she’s better off using her bike to get around. But lately, it’s another factor altogether that’s slowing her down.
“For over a month, there was a large amount of shattered glass pretty much everywhere all around this area,&rdquo