Austinites asked for feedback on future of water rates

AUSTIN (KXAN) — After numerous complaints about abnormally high water bills over the past two years, the city of Austin is asking for the community’s thoughts about the future water and wastewater rates.
The City of Austin’s Utility Customer Contact Center reported 23,944 customers reached out with complaints related to high water bills between Aug. 23, 2015 and Jan. 1, 2016.  Some homeowners said they received bills that were more than three times their average use.
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