Austin Energy online utility payment glitch lasted 4 months

AUSTIN (KXAN) – Austin Energy customers using the city’s “Digital Self Service” system to pay their utility bill online may have run into website malfunctions this past fall and winter. City records reveal the payment system failed intermittently for four months – from September through mid-January – sporadically hampering an unknown number of customers trying to settle their utility accounts. Are some Austin seniors paying a utility fee they don’t have