Austin Energy admits meter reader error led to high water bills this summer

AUSTIN (KXAN) — More than 7,000 Austin Energy customers will receive refunds on their water bills after the city determined the anomalies associated with their summer water bill were due to user error and incorrect meter readings.
After the customers received bills for August and September 2017 usage, the city says it received questions from people about the abnormally high bill in September. The city determined the usage in August was abnormally low, but then “overly concentrated&rd