Austin 311 working to expand multilingual reach

AUSTIN (KXAN) -- The City of Austin's non-emergency information hotline is working to be more accessible to residents who don't speak English.
According to a new memo to the city council, effective beginning last month, all Austin 311 social media posts and videos are in English and Spanish, and the service is working to have live chat options available in multiple languages by the end of this year.
Right now, more than 15% of Austin 311 staff members are bilingual in English and Spanish, accord