Audit: 'Complex' application process for Austin Energy program for vulnerable people during outages

AUSTIN (KXAN) -- The city auditor found issues with the application process for an Austin Energy program meant to help people with critical illnesses or who rely on electricity for medical equipment.
The Medically Vulnerable Registry offers people case management and assistance in creating a back-up plan in case of power outages. However, according to a report released this week, the "complex" process and other hurdles prevented people from accessing these resources.
KXAN previously reported on