Audit: Austin Energy didn’t check eligibility for some in bill discount program

AUSTIN (KXAN) – City auditors found Austin Energy did not ensure more than two dozen customers were eligible to receive utility discounts through the city’s Customer Assistance Program, which is meant to serve low-income residents, according to a recently released special report.The auditor’s office examined a sample of 124 customer accounts that received Assistance Program discounts in past three years. Auditors found Austin Energy didn’t do a secondary check to determin