APD hopes artificial intelligence can help with staff shortages at 911 center

AUSTIN (KXAN) — In need of at least 50 employees, Austin Police Department's 911 center is struggling to keep up with calls for service."It is crucial to be able to have that 911 service," said John Bumgardner, who recently called 911 when he spotted someone trying to break into his home. "I was lucky they responded so quickly."But staffing issues continue to be a problem at the 911 center, especially when it comes to 311 customer service requests. These are non-emergency calls."We were ho