911 dispatch issues: When APD will and won't show up

AUSTIN (KXAN)— A sudden smack, and the next thing Mo Maca knew, her car was spinning uncontrollably into the middle of the road."I was just shocked," Maca said.
Maca, in town for work, said the scary accident left her rental car inoperable. When she called 911 for help, she said she received conflicting information on whether an officer would show up to help.
The accident happened in the Arboretum area next to Chase Bank.Mo Maca points toward the area where an accident left her rental car