Arlington public safety call center to start using Amazon AI system for non-emergency calls

Arlington’s Emergency Communications Center in 2013 (file photo)
Arlington County will soon start using an automated system developed by Amazon Web Services to answer non-emergency public safety calls.
Starting on Thursday (June 1), non-emergency callers to 703-558-2222 will go through Amazon Connect to address their issues, according to the county.
“Amazon Connect is a cloud-based contact center service that allows residents to connect with the Arlington County Emergency Communicati