Government announces new steps to protect airline consumers

The Transportation Department is proposing that airlines be required to refund fees when checked bags are substantially delayed.
“Passengers should not be charged for services they do not receive. For example, if passengers are charged a fee by an airline for their checked baggage, they should expect to receive that baggage in a timely manner,” the Obama administration said in a statement about the proposal.
Airlines in the U.S. have made more than $2 billion in baggage fee revenue&n