How all those free returns create chaos for ‘reverse’ logistics industry

The holidays are over, and so are most of the frenzied sales at stores and shopping centers large and small.
But for the warehouses that kept store shelves stocked, the busy season is nowhere near finished. Peek inside those vast concrete walls, and it still looks a lot like Christmas as returns stack up on warehouse racks.It’s estimated that as much as 30% of online holiday sales will be returned, creating a post-holiday headache called “reverse logistics.”
As much as $41.6 bi