EDD woes underscore need for California to focus on the basics

It was already widely apparent to everyone that California’s Employment Development Department was ill-suited to the task of handling unemployment claims. But we have a clearer picture of just how bad things have been with the recently released report by the “strike team” ordered by Gov. Gavin Newsom to assess what was going on at the EDD.
The “strike team,” announced by Newsom in July, detailed a litany of problems, including the overwhelming of call centers and te