Coronavirus: EDD launches ‘mass hiring’ to answer phones, help jobless workers

The state’s labor department, unprepared for an avalanche of jobless claims unleashed by coronavirus-linked business shutdowns, has launched a “mass hiring” to bring aboard hundreds of recruits to bolster the agency’s broken call center and other operations.
A growing number of jobless California workers have reported that the Employment Development Department rarely answers phone calls, and now the EDD is scrambling to address its widening woes.
The EDD hopes to recruit