US airlines show improvement in annual study

DALLAS (AP) — Airlines are getting better at sticking to their schedules and are losing fewer bags. Their customers seem to be complaining less often.
Those are the findings of an annual report on U.S. airlines’ quality released Monday by researchers at Wichita State University and Embry-Riddle Aeronautical University.
Many passengers may have trouble believing those conclusions, however.
In just the last few days Delta Air Lines suffered a multi-day meltdown — canceling more t