Fed up with waiting: TSA administrator faces tough questions from Congress

WASHINGTON (MEDIA GENERAL) — After wait times at some of the nation’s busiest airports stretched on for nearly three hours, the head of the Transportation Security Administration faced tough questions from Congress about how the agency plans to handle a busy summer travel season.
On Wednesday, Peter Neffenger stressed the TSA is working to improve customer relations and improve employee morale. Despite the promises, members of the House Homeland Security Committee demanded more