Private contractor adds staff to handle VA service problems

Hal Blair with TriWest explains how the company is adjusting to meet the needs of veterans in Alaska. Photo: Zachariah Hughes, KSKA.
Veterans in Alaska will soon have more help making medical appointments and navigating healthcare. The third party contractor handling the bulk of appointments for veterans across the state is adding personnel to better handle problems that have arisen in the last year and a half.
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After Congress passed new legislation in 2014 designed to re