Matching AI Modality To User Intent: Designing The Right Interface

The design community has entered a period of conversational tunnel vision. Because Large Language Models (LLMs) are trained on dialogue, the industry has collectively decided that the chat bubble is the natural home for every AI capability. While the chat interface is a viable and powerful option for many tasks, it is one tool in an expansive toolkit. UX and Product teams must be intentional about the modalities we choose for how users provide their data and commands, and how the system presents