Can Good UX Protect Older Users From Digital Scams?

A few years ago, my mum, who is in her 80s and not tech-savvy, almost got scammed. She received an email from what appeared to be her bank. It looked convincing, with a professional logo, clean formatting, and no obvious typos. The message said there was a suspicious charge on her account and presented a link asking her to “verify immediately.”
She wasn’t sure what to do. So she called me.
That hesitation saved her. The email was fake, and if she’d clicked on the link, sh